Frequently Asked Questions
Your jewellery can last up to 3 years looking shiny. You will receive a care card in your order which details how to look after your new jewels. We recommend you do not wear the jewellery to bed as it may get caught and
NO!! There are no materials in our jewellery that can leave marks on your skin. We use a stainless steel base and 18ct Gold plating. No nickel or lead.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We aim to ship your order out in 1-2 working days. Please bare in mind custom orders such as engravings or charm necklaces can take an extra 48 hours.
Refunds and Returns
Of course! If it's within the 14 day returns period you can reach out to Help@gimmegold.com where we can help you return the item. We do not offer free returns labels. There is an added shipping charge of £2.99 for exchanges.
Yes! However we do not accept returns on Custom Engraved items, charm necklaces as they are made specifically for you. We also do not accept returns on earrings.
Still got Q's?
Reach out ot us via email@example.com or the form below. We're more than happy to help!